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FAQs

We’re so glad you’re joining us for an event and we can’t wait to see you! If this is your first time to one of our shows or events, you may have a few questions for us. We hope you’ll find your answer in our frequently asked questions below, but feel free to give us a shout if you don’t!


Theatre FAQFestivals FAQ

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WHAT IS THE REFUND/EXCHANGE POLICY?

Our system allows refunds up until 5 p.m. on the day before the first showing begins. Once we’ve arrived to production day, there will be no refunds. For example, if a production’s dates are Nov. 8-24, then you’ll need to request your refund no later than Nov. 7, 5 p.m. To request a refund, please contact the Cultural Affairs office at 864.335.4862 or [email protected]



CAN I COME INTO THE SHOW LATE?

We will hold your seats for 15 minutes after show time. If you have not arrived within those 15 minutes, your seats will be forfeited without reimbursement, exchange, or refund. Should you make it within those fifteen minutes, you may enter and take your seats unless an usher is outside with different directions.



HOW LONG ARE THE SHOWS?

Mauldin Youth Theatre shows are approximately one hour and 15 minutes in length (including the intermission). Mauldin Theatre Company shows are approximately two hours and 15 minutes in length (including the intermission). Musical revues are approximately two hours and 15 minutes in length (including the intermission).



WILL THERE BE AN INTERMISSION?

Yes, each show has a 15-minute intermission approximately halfway through.



DO YOU OFFER ANY DISCOUNTS?

We pride ourselves on being able to keep our ticket rates low, so we do not offer any senior, student, military, teacher, or group discounts at this time.



IS IT CHEAPER TO PAY WITH CASH OR CHECK?

Nope! There is a fee for paying with a credit card, but it is a smaller fee than purchasing tickets with cash, check, or money order. For example, the base ticket price for a tiered seat at a Mauldin Youth Theatre show is $15. With a credit card, your purchase total will be $16.68; with cash/check/money order, your purchase will be $17.



CAN I PURCHASE A SUBSCRIPTION TO ALL EVENTS?

Absolutely! There are two types of subscriptions – one that allows you a ticket to each theatre production (for the 2019-2020 season, this includes Disney’s Frozen JR., Annie JR, and Seussical), and one that allows you a ticket to each musical revue (for the 2019-2020 season, this includes A Mauldin Family Christmas and Let the Good Times Roll). Purchase your subscription here.



DO I NEED TO RESERVE A SEAT?

Yes! Our new system allows for guests to select their own seats, so we highly recommend purchasing your seats in advance — our shows typically sell out!



CAN I PURCHASE TICKETS AT THE DOOR?

If our seats have not sold out prior to the show, then guests will be able to purchase tickets at the door on a first come, first served basis. Tickets purchased at the door will be sold at a higher rate (same as the cash/check sales price).



ARE THE SEATS TIERED?

Yes and no. The first seven rows are floor seats, which are all on one level. Our nine remaining rows are tiered seats. View Seating Chart



IS THE VENUE ACCESSIBLE?

Yes, there is accessible parking in the parking lots that face East Butler Road and Murray Drive. There is a ramp on the Murray Drive side of the facility that leads into the building. The seventh row of floor seats include accessible seats (they are marked with blue on the ticketing portal).



IS THE SHOW SUITABLE FOR ALL AGES?

Yes! All of our 2019-2020 shows are suitable for children (and adults!) of all ages!



DOES MY CHILD NEED A SEAT?

If your child will need a seat at any point on their own, then yes, you should purchase a seat. If your child will remain in a carrier, you will need to purchase a seat. Children are not allowed to remain in strollers during the performance.



WILL THERE BE ANY STARTLING EFFECTS?

Some shows may have effects such as fog, strobe lights, flashing lights, loud bangs, etc. Please scroll to the bottom of each show’s ticketing page to learn more about which effects the show may feature.



CAN I BRING FOOD AND BEVERAGES?

No, please do not bring any outside food or beverages. We will have various items at our concessions stand for purchase! Please note that all theatre productions are currently alcohol-free.



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IS THERE AN ADMISSION FEE?

Nope!



WHAT SHOULD I BRING?

We recommend bringing a lawn chair, camping chair, and/or blankets! We will not provide chairs.



WHAT ABOUT MY DOG?

Dogs are allowed on-leash. Please make sure your leash is no longer than 6’ in length and that you bring plastic bags to pick up any droppings. There are trash cans throughout the grounds for disposing of pet droppings. And most importantly, please know your pooch — if he or she is unfriendly or uncomfortable with crowds and strangers, please do not bring them.



CAN I BRING A COOLER?

No, please do not bring any outside food or beverages. We will have food and beverages (both alcoholic and non-alcoholic) on-site for purchase from our vendors!



CAN I SMOKE?

We do not allow smoking or vaping inside of the fenced-in area or within the facility. Smoking is allowed outside of the fenced-in area.



WHERE SHOULD I PARK?

Parking is available at the Mauldin Cultural Center, at Mauldin City Hall, and at Mauldin United Methodist on East Butler Road. We will have police security for larger events to help with crossing East Butler Road.



IS THERE A FEE TO PARK?

Nope!



IS THE VENUE ACCESSIBLE?

Yes! There are accessible parking spaces on the Murray Drive side of the Center, as well as along City Center Drive. The sidewalks there will lead directly to the amphitheater grounds.



ARE THERE RESTROOMS?

There are portalets located on the amphitheater grounds, and there are restrooms inside of the Cultural Center and Sports Center.



WHAT HAPPENS IF IT RAINS?

Good question! The answer depends on the event! If it rains…

  • The Sooie. BBQ Cook-off will be held outdoors regardless.
  • The Public Art Trail Unveiling will be rescheduled.
  • The Tree Lighting will be cancelled or postponed at the discretion of the Mauldin Chamber.
  • The Mauldin Parade will be cancelled or postponed at the discretion of the Mauldin Chamber.
  • The PB&J Festival will be cancelled.
  • Beachin’ Fridays will be moved into the auditorium.
  • The Farmers Market will be cancelled.
  • And the Holiday Market and Pictures with Santa are already indoors!



HOW EARLY SHOULD I ARRIVE?

Another good question!

  • Food is served while supplies last for the Sooie. BBQ Cook-off, so we recommend arriving early.
  • Viewing space and parking for the Beachin’ Fridays events, the Tree Lighting, and the Christmas Parade fill up quickly, so we recommend arriving early.
  • For the Public Art Trail Unveiling, we recommend arriving a few minutes early or on time.
  • For all other events, you should be okay to come in a little later if you wish.



HOW LONG IS THE FIREWORKS SHOW?

The fireworks show, which takes place on the last night of Beachin’ Fridays, will begin around 9:30 p.m. and should last approximately 30 minutes.