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FAQs

We’re so glad you’re joining us for an event and we can’t wait to see you! If this is your first time to one of our shows or events, you may have a few questions for us. We hope you’ll find your answer in our frequently asked questions below, but feel free to give us a shout if you don’t!

 

 

Theatre FAQFestivals FAQ

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WHAT IS THE REFUND/EXCHANGE POLICY?

 

Our system allows refunds up until 5 p.m. on the day before the first showing begins. Once we’ve arrived to production day, there will be no refunds. For example, if a production’s dates are Nov. 8-24, then you’ll need to request your refund no later than Nov. 7, 5 p.m. To request a refund, please contact the Cultural Center office at 864.335.4862 or [email protected].


CAN I COME INTO THE SHOW LATE?

We will hold your seats for 15 minutes after show time. If you have not arrived within those 15 minutes, your seats will be forfeited without reimbursement, exchange, or refund. Should you make it within those fifteen minutes, you may enter and take your seats unless an usher is outside with different directions.


HOW LONG ARE THE SHOWS?

Mauldin Youth Theatre shows are approximately one hour and 15 minutes in length (including the intermission). Mauldin Theatre Company shows are approximately two hours and 15 minutes in length (including the intermission). Musical revues are approximately two hours and 15 minutes in length (including the intermission).


WILL THERE BE AN INTERMISSION?

Most of our shows have a 15/20-minute intermission approximately halfway through. Some shows are shorter in length and will not have an intermission.


DO YOU OFFER ANY DISCOUNTS?

We offer a military, student & senior (55+) discount for all productions, making the ticket $15 (plus fees).


IS IT CHEAPER TO PAY WITH CASH OR CHECK?

There is a fee for paying with a credit card, but it is a smaller fee if purchasing tickets with cash, check, or money order. For example, the base ticket price for a seat at a Mauldin Youth Theatre show is $20. With a credit card, your purchase total will be $22.50; with cash/check/money order, your purchase will be $22.


CAN I PURCHASE A SUBSCRIPTION TO ALL SHOWS?

Yes! You can purchase a subscription to our upcoming season here!


DO I NEED TO RESERVE A SEAT?

Yes! Our new system allows for guests to select their own seats, so we highly recommend purchasing your seats in advance — our shows typically sell out!


CAN I PURCHASE TICKETS AT THE DOOR?

If our seats have not sold out prior to the show, then guests will be able to purchase tickets at the door on a first come, first served basis.


ARE THE SEATS TIERED?

Yes and no. The first set of rows are floor seats, which are all on one level. Our second set of rows are tiered seats. Seating charts for each show can be viewed on that show’s ticket page.


IS THE VENUE ACCESSIBLE?

Yes, there is accessible parking in the parking lots that face East Butler Road and Murray Drive. There is a ramp on the Murray Drive side of the facility that leads into the building. The seventh row of floor seats include accessible seats (they are marked with blue on the ticketing portal).


IS THE SHOW SUITABLE FOR ALL AGES?

All of our junior (indicated with a “JR”) shows are suitable for children (and adults!) of all ages! In regards to our other productions, please use your best judgement or reach out to our theatre coordinator at [email protected].


DOES MY CHILD NEED A SEAT?

If your child will need a seat at any point on their own, then yes, you should purchase a seat. If your child will remain in a carrier, you will need to purchase a seat. Children are not allowed to remain in strollers during the performance.


WILL THERE BE ANY STARTLING EFFECTS?

Some shows may have effects such as fog, strobe lights, flashing lights, loud bangs, etc. Please scroll to the bottom of each show’s ticketing page to learn more about which effects the show may feature.


CAN I BRING FOOD AND BEVERAGES?

No, please do not bring any outside food and beverages. We will have snacks, soft drinks, and beer & wine available for purchase at each show.


WHAT IS MCC SHAKES?

MCC Shakes! is our take on the Shakespeare in the Park” tradition – community productions of beloved Shakespearian plays, free for all to enjoy.


IS MCC SHAKES! OUTSIDE?

Yes, all MCC Shakes! shows are performed in our outdoor amphitheater. In the event of inclement weather, the production will either be brought indoors or will be cancelled. Please tune in to our social media for the latest updates.


WHAT SHOULD I BRING TO A MCC SHAKES! PRODUCTION?

We recommend bringing a lawn chair, camping chair, and/or blankets! We will not provide chairs. There is no food or beverage service provided for these productions. Guests are welcome to bring their own food and alcohol-free beverages.


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IS THERE AN ADMISSION FEE?

 

Nope! All community festivals are free and open to the public. Any kids activities are also free. 


WHAT SHOULD I BRING?

We recommend bringing a lawn chair, camping chair, and/or blankets! We will not provide chairs.

Outside food and beverage is not permitted.

Weapons are not permitted.


WHAT ABOUT MY DOG?

Dogs are allowed on-leash. Please make sure your leash is no longer than 6’ in length and that you bring plastic bags to pick up any droppings. There are trash cans throughout the grounds for disposing of pet droppings. And most importantly, please know your pooch — if he or she is unfriendly or uncomfortable with crowds and strangers, please do not bring them.


CAN I BRING A COOLER?

No, please do not bring any outside food or beverages. We will have food and beverages (both alcoholic and non-alcoholic) on-site for purchase from our vendors!


CAN I SMOKE?

We do not allow smoking or vaping inside of the fenced-in area or within the facility. Smoking is allowed outside of the fenced-in area.


WHERE SHOULD I PARK?

Parking is available at the Mauldin Cultural Center, at Mauldin City Hall, and at Mauldin United Methodist on East Butler Road. We will have police security for larger events to help with crossing East Butler Road.


IS THERE A FEE TO PARK?

Nope!


IS THE VENUE ACCESSIBLE?

Yes! There are accessible parking spaces on the Murray Drive side of the Center, as well as along City Center Drive. The sidewalks there will lead directly to the amphitheater grounds.


ARE THERE RESTROOMS?

There are restrooms located at City Center Playground and inside the Cultural Center and Sports Center.


WHAT HAPPENS IN THE CASE OF INCLEMENT WEATHER?

The answer depends on the event! Typically, in case of heavy rain and/or severe weather…

 

  • The Sooie. BBQ Cook-off will be held outdoors regardless.
  • The Public Art Trail Unveiling will be rescheduled.
  • The Tree Lighting will be cancelled or postponed at the discretion of the Mauldin Chamber.
  • The Mauldin Parade will be cancelled or postponed at the discretion of the Mauldin Chamber.
  • The Mauldin Blues & Jazz Festival will be cancelled at the discretion of city officials.
  • Amp’d Up Fridays will be moved into the auditorium if possible, or cancelled at the discretion of city officials.
  • Friday Night Flicks will be cancelled.
  • The Holiday Market and Pictures with Santa will be cancelled.

Any notices regarding weather cancellations or postponements will be announced on social media (@mauldincultural or @cityofmauldinsc). On event days, we are rarely at our desks or available to answer phone calls, so please check facebook/instagram for updates!


HOW EARLY SHOULD I ARRIVE?

Another good question!

 

  • Food is served while supplies last for the Sooie. BBQ Cook-off, so we recommend arriving early. Ticket sales will stop at designated times.
  • Viewing space and parking for the Amp’d Up Fridays events, the Tree Lighting, and the Christmas Parade fill up quickly, so we recommend arriving early.
  • For the Public Art Trail Unveiling, we recommend arriving a few minutes early or on time.
  • For all other events, you should be okay to come in a little later if you wish.

 


HOW LONG IS THE FIREWORKS SHOW?

The fireworks show, which takes place on the last night of Amp’d Up Fridays, will begin around 9:15 p.m. and should last approximately 10-15 minutes.


I HAVE A FOOD TRUCK, HOW CAN I PARTICIPATE IN YOUR EVENTS?

Thanks for your interest in being a part of our events! Please fill out the food truck interest form below and we will add you to our potential vendor list and reach out should there be any opportunities. Note, all food trucks must obtain a City of Mauldin business license and go through an inspection once scheduled for an event. Please see the licensing requirements below. 

Food Truck Interest Form


EVENT PHOTOGRAPHY

By attending City of Mauldin events, your photograph may be taken in a public place. Photographs and video taken at public events in the City of Mauldin may be used for marketing purposes and promotion. By attending public events, you grant permission and consent to the City of Mauldin to take and use such photographs/video.